At Home Centre Direct, we want you to enjoy the furniture you buy from us, and feel confident about ordering it, too. If you need to change your order – or cancel it – please follow the guidelines below.
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If you need to cancel your order before delivery for any reason, please let us know at least 3 working days before your delivery date.
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Once delivered, all online orders placed online have a 14 day money back guarantee excluding mattresses and made to order sofas and armchairs.
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All items being returned to us are subject to a returns fee that varies depending on the size of the item being collected. They’re listed below.
Once we’ve arranged a delivery date and time, if no-one is at home to let us deliver the furniture, we have to charge a re-delivery fee.
| Online Returns Fees | 14 Day Money Back Guarantee | 14 Day Money Back Guarantee |
| First Item | Subsequent Item | |
| Small Items | £20 | £10 |
| Medium Items | £50 | £25 |
| Large Items | £100 | £50 |