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Free Delivery over £149 to Northern Ireland
Free Delivery over £149 to Northern Ireland

Returns Policy


At Home Centre Direct, we want you to enjoy the furniture you buy from us, and feel confident about ordering it, too. If you need to change your order – or cancel it – please follow the guidelines below.

  • If you need to cancel your order before delivery for any reason, please let us know at least 3 working days before your delivery date.

  • Once delivered, all online orders placed online have a 14 day money back guarantee excluding mattresses and made to order sofas and armchairs.

  • All items being returned to us are subject to a returns fee that varies depending on the size of the item being collected. They’re listed below.

Once we’ve arranged a delivery date and time, if no-one is at home to let us deliver the furniture, we have to charge a re-delivery fee.

 Online Returns Fees 14 Day Money Back Guarantee 14 Day Money Back Guarantee
First Item Subsequent Item
Small Items £20 £10
Medium Items £50 £25
Large Items £100 £50