Shipping policy

At Home Centre Direct, we aim to provide a clear and reliable delivery experience. This policy explains exactly how delivery charges are calculated, so you know what to expect before checkout.

We deliver to Northern Ireland, the Republic of Ireland, and Great Britain (England, Scotland, and Wales), with transparent pricing based on your location and the products you order. Our primary focus is Northern Ireland and the Republic of Ireland.

Delivery Locations

We currently deliver to:

• England
• Scotland
• Wales
• Northern Ireland
• Republic of Ireland

Currency

• Northern Ireland orders are charged in GBP (£)
• Republic of Ireland orders are charged in EUR (€)
• Great Britain orders are charged in GBP (£)

Non-Deliverable Locations

We do not deliver to the following areas:

• Isle of Man (IM)
• Channel Islands (JE, GY)
• Isle of Wight (PO30 to PO41)
• Scottish Islands (HS, ZE, IV40 to IV56, PA20 to PA78)

Orders placed for these locations cannot be processed.

Restricted Delivery Areas

The following postcode areas have a fixed delivery charge:

• PH, PA, IV, KW, AB

Delivery charge: £150

• Applies to all products
• Applies regardless of order value
• Free delivery is not available in these areas
• This charge replaces all other delivery rules, including product-specific rates and free delivery offers

Product-Specific Delivery Charges

Lighting Products Delivery

• Standard delivery: £3.99 / €3.99

Doors Delivery (Weight-Based)

Door Delivery Charges (Tiered Pricing)

1 door – £60 / €60 

2 doors – £50 / €50

3 doors – £40 / €40

4 or more doors – £30 / €30

Rugs Delivery

• Standard delivery: £3.99 / €3.99
• Rugs follow all regional delivery rules
• Restricted area charges apply where relevant

Handles Delivery

• Standard delivery: £4.99/€4.99

Great Britain Delivery

(England, Scotland, Wales)

• Orders above £1500 → Free delivery
• Orders below £1500 → £100 delivery

Restricted delivery areas (£150) override these rates.

Northern Ireland & Republic of Ireland

• Standard delivery: £25 / €25

Free delivery thresholds:

• Northern Ireland → Free delivery on orders over £899
• Republic of Ireland → Free delivery on orders over €899

Restricted delivery areas (£150) override these rates.

How Delivery Charges Are Applied

To ensure clarity and avoid overlapping charges, only one delivery rule is applied per order based on the following priority:

1. Non-deliverable locations
2. Restricted delivery areas
3. Product-specific delivery (lighting, doors, rugs)
4. Free delivery thresholds
5. Standard delivery rates

This ensures your delivery charge is calculated fairly and consistently at checkout.

Need Help?

If you are unsure about delivery charges for your location or order, our team is here to help.

Contact us at: customerservice@homecentredirect.co.uk

Returns & Refunds

• You have 30 days to return your item for a full refund (excluding mattresses, bespoke or made-to-order items).
• Items must be unused and in a re-sellable condition.
• Return collection fees apply based on item size (starting from £20).
• Damaged or faulty items must be reported within 24 hours with photos—replacements will be offered first.
• Refunds are processed within 3–5 working days after item inspection (allow up to 7 more days for the funds to appear).

Questions? Contact our support team and we’ll be happy to help.