The ACR Neo Electric fire is a stunning addition to any room with its unique design featuring front and side glass panels, allowing you to enjoy the flame effect from every angle. You can control the flame and heat settings separately, ensuring year-round enjoyment. This model also comes with an additional cupboard base for added height and storage space for decorative logs.

Technical Specifications

• Manufacturer: ACR
• Weight: 35.0000
• Width (mm): 490
• Height (mm): 1191
• Depth (mm): 390
• Colour: Black

Features

• Matt black powder coat finish
• Separate heat and flame settings
• Remote included
• 4 flame settings (high, medium, low, embers)
• Crystal embers & ceramic logs
• 1kw & 2kw heat output
• Weight 34kg
• Stove: H786 x W490 x D390mm
• Cupboard: H405 x W490 x D390mm

At Home Centre Direct, we aim to make your delivery experience smooth, fair, and transparent. Please see our shipping details below:

General Delivery

• Free standard delivery on all orders over £599 / €599
• Orders under £599 / €599: flat delivery charge of £19/€19

Door Delivery Charges (Tiered Pricing)

• 1 door – £60/€60
• 2 doors – £50/€50
• 3 doors – £40/€40
• 4 doors – £30/€30
• 5 doors – £20/€20
• 6 doors – £10/€10
• 7 or more doors – Free delivery
  

Rugs

• All rugs have a fixed delivery charge of £3.99/€3.99

Delivery Exclusions

We currently do not deliver to:

• Isle of Wight
• Isle of Man
• Scottish Highlands

If you're unsure whether we deliver to your location or need assistance, feel free to contact our team at customerservice@homecentredirect.co.uk — we’re here to help.

Returns & Refunds

• You have 14 days to return your item for a full refund (excluding mattresses, bespoke or made-to-order items).
• Items must be unused and in a re-sellable condition.
• Return collection fees apply based on item size (starting from £20).
• Damaged or faulty items must be reported within 24 hours with photos—replacements will be offered first.
• Refunds are processed within 3–5 working days after item inspection (allow up to 7 more days for the funds to appear).

Questions? Contact our support team and we’ll be happy to help.